Question 1

How long does shipping take?

Accepted Answer

Orders ship within 1–2 business days. Standard delivery is 3–5 business days in the US. You'll get a tracking email the moment your lashes are on the way.

Question 2

Do you ship internationally?

Accepted Answer

Right now we ship across the US and to select international destinations. International orders typically arrive within 7–14 business days, depending on customs.

Question 3

How much is shipping?

Accepted Answer

Standard shipping is $4.99. Spend $50 or more and shipping is on us — because the girls who slay deserve free delivery.

Question 4

Can I update my shipping address?

Accepted Answer

Reach out within 2 hours of placing your order at support@lashbarbbeauty.com and we'll do our best to update it before it ships.

Question 5

What is your return policy?

Accepted Answer

We accept returns within 14 days of delivery on unused, unopened products in original packaging. Due to hygiene reasons, opened lash products cannot be returned.

Question 6

What if my order arrives damaged?

Accepted Answer

If anything shows up crushed, missing, or not quite right, email us a photo within 48 hours and we'll send a replacement or issue a refund — no stress.

Question 7

How do I start a return?

Accepted Answer

Email support@lashbarbbeauty.com with your order number and reason for return. We'll send you a prepaid return label for eligible items.

Question 8

When will I get my refund?

Accepted Answer

Refunds are processed within 5–7 business days after we receive your return. Depending on your bank, it may take a few extra days to show up.

Question 9

How many times can I reuse cluster lashes?

Accepted Answer

With proper care, Lash Barb Beauty clusters can be reused 5–10 times. Store them in the original tray and gently remove glue residue after each wear.

Question 10

How do I apply cluster lashes?

Accepted Answer

Dab a thin layer of lash glue on the band, wait 20–30 seconds until tacky, then place the cluster underneath your natural lashes. Press gently and let them set.

Question 11

How do I remove them safely?

Accepted Answer

Use a lash-safe remover or micellar water on a cotton swab. Gently loosen the glue and slide the clusters off — never pull them straight out.

Question 12

Can I wear them with mascara?

Accepted Answer

We recommend applying mascara to your natural lashes before adding clusters. Avoid mascara on the clusters themselves to keep them fluffy and reusable.

Question 13

Are your lashes cruelty-free?

Accepted Answer

Yes — all Lash Barb Beauty lashes are 100% cruelty-free and made with premium synthetic fibers. Glam without the guilt.

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